How to Resolve AWS Certification Account Merge Issues

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If you’re facing trouble merging your AWS Certification accounts, here’s a simple step-by-step solution to help you get everything straightened out.

First, it’s common to have multiple AWS accounts under the same email, especially if certifications were earned at different times. One account may have your current, active certifications, while the other might contain only expired ones. Combining these accounts ensures your latest achievements are properly recognized and displayed.

If you’ve already tried using the self-service account merge option and received an error message like, “Your merge request cannot be completed because it does not meet the criteria,” don’t worry. That message indicates you need to reach out to AWS Support directly for assistance.

To get your accounts merged, follow these steps:

1. Visit the AWS Support Center and open a new support request. Choose the billing or account management category, and explain your situation clearly—that you want to merge two AWS accounts under the same email, one with current certifications and one with expired certifications.

2. Include specific details, such as the email addresses of both accounts and the reason for merging. Clarify that you want your active certifications to appear in your main account and be synchronized with Credly.

3. Submit your support ticket and wait for AWS Support to process your request. It might take a day or two for them to review and complete the merge.

4. After the accounts are merged, log in to your main AWS account and verify that your current certifications are accurately reflected. Also, check Credly to ensure your active certifications are synchronized correctly.

Merging accounts isn’t always straightforward, but working directly with AWS Support usually does the trick. If you don’t hear back promptly, don’t hesitate to follow up with your request. This way, you can make sure your certifications are consolidated in one place and properly displayed.

Remember, keeping your certifications up-to-date and correctly associated with your account is important for your professional profile and future opportunities. Good luck, and I hope your accounts merge smoothly!