How to Fix AWS Cloud Practitioner Exam Fail Due to OnVUE Invalid Code

Select Language:

If you’re facing technical issues during your exam, it can be very frustrating. Since you have already contacted Pearson VUE, you’ve taken the right first step. Pearson VUE manages the exam platform and handles any technical problems that occur during testing. They will investigate what caused the error with the OnVUE application.

For issues related to the AWS Certification exam, Pearson VUE is responsible for looking into what happened. They will review the situation, including the proctor’s instructions and the technical error you experienced.

While I can’t tell you exactly how long the process will take, their investigation will determine whether your exam attempt should be invalidated or if you qualify for a retake. Be sure to respond quickly to any requests from Pearson VUE for more information to help solve the issue faster.

If you need to follow up on your case, you can contact Pearson VUE’s customer service directly. Keep all emails, notes, and documents related to this incident so you have everything on hand.

In the meantime, if you have questions about AWS Certification policies or your account, you can contact AWS Training and Certification support. Just remember, the technical issue during your exam will need to be handled by Pearson VUE first.