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If your computer isn’t starting up properly, the problem could be as simple as a faulty disk drive or a corrupted operating system. To figure out what’s happening, follow these steps:
First, check if there’s a hardware issue. You can do this by running a built-in diagnostic test. Power on your computer and press the ESC key right after the lights on your keyboard flash. Keep pressing ESC once a second until the startup menu appears. When you see it, press F2 to begin the hardware diagnostics. If any component fails during this test, you’ll want to check your warranty status. You can quickly see if your device is covered by visiting the warranty check page linked here.
If the hardware tests come back clear, then you’ll need to look into the BIOS or UEFI settings. While still in the diagnostics menu, reset all settings to their defaults. Make sure the date and time are correct, and verify that secure boot is enabled. After making these adjustments, try booting into Windows again to see if the issue is resolved.
If the drive fails the diagnostics, it means it needs to be replaced. Knowing your exact model or product ID will help you find the right replacement. You can usually find this information on a label on the bottom of your device or in the system settings.
Following these steps should help identify whether your hardware is at fault or if the problem lies elsewhere. If you need further help, contacting the manufacturer or a professional repair service can be a good next step.
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