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If you’ve canceled your AWS Marketplace subscription but still see ongoing charges, you’re not alone. Sometimes, canceling isn’t enough to stop all charges, so it’s important to understand what steps to take to resolve the issue.
First, know that simply canceling a subscription doesn’t automatically turn off all related resources. You need to ensure you delete or terminate any active instances or services linked to your subscription. Even if there are no visible running instances, there could still be other resources like storage volumes, snapshots, or IP addresses that were created as part of the service. These can continue to incur charges unless you manually remove them.
Since third-party sellers like Webkul handle some subscriptions, it’s good to remember they must initiate both the cancellation and any billing adjustments. It’s best to contact the seller directly through the contact info listed in the Vendor Refund Policy or support section of your AWS Marketplace account. They can help process refunds or any billing corrections.
To check on your support case or follow up about the charges, visit the AWS Support Center at AWS Support Center. Here, you can add new updates or ask questions about your case. Depending on your support plan, you might also get faster responses based on your support tier.
In summary, review your AWS account carefully for any remaining resources related to the canceled subscription. Reach out directly to the third-party seller for billing issues. And keep track of your support case to get help with unresolved questions. Doing these steps should help you stop any unwanted charges and get clarity on your billing.
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