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If you’re seeing the INVALID_PAYMENT_INSTRUMENT error when trying to access Amazon Bedrock, it usually means there’s an issue with your AWS Marketplace Agreement. This is a common problem tied to certain payment setup issues and can be fixed with a few simple steps.
First, check your payment method. Make sure it follows all of AWS Marketplace’s rules. Sometimes, certain payment methods may not work depending on your country or account type. Also, ensure your location isn’t restricted—some regions have limitations that can block completing the marketplace agreement.
Next, review your support case. If you’ve already reached out to AWS Support, add as much detail as possible through their Support Center. Include the exact error messages you’re seeing, list all payment methods you’ve tried, and specify your account type and region. This helps support staff understand your situation more clearly.
If your case isn’t already open, consider doing so to get personalized help. For faster service, look into upgrading your support plan, especially if your work depends on resolving this quickly. Different plans offer different response times, so choose the level of help that matches your urgency.
The error message often indicates an automatic validation failure with your payment options. Working directly with AWS Support is the best way to find out exactly what’s going wrong. They can review your account details and payment setup to help you get this resolved.
For further details or troubleshooting tips, you can check out the official AWS documentation on error codes for Amazon Bedrock. That resource provides more insights into common issues and solutions related to this problem.
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