If you’re waiting a long time for a response on your support case, don’t worry—there are steps you can take to get things moving. The best way to follow up is to add a new reply directly through the AWS Support Center. Just go to https://console.aws.amazon.com/support/ and open your case. Adding a reply keeps your request visible to the support team and reminds them to respond.
If your concern is about billing or charges you believe are wrong, be sure to clearly explain what you think is unauthorized. Include specific details about the charges you’re disputing so the right team can review your case properly.
It’s also helpful to check your current support plan. Plans like Business or Enterprise usually have faster response times for billing and account issues compared to Basic Support. If you need quicker help for urgent problems, consider upgrading your support plan through the Support Center.
Since you’ve already taken steps to secure your account, keep an eye on your account activity and billing dashboard. Monitoring these will help you stay informed while waiting for the support team to review your dispute.