If your account verification is taking longer than the usual 24 hours, it can cause delays in accessing certain AWS services like CloudShell. Since you’ve already confirmed your payment method and account activation, and it’s been over five days, it’s best to contact the AWS verification team for further assistance.
You’ve already opened support cases, so the next step is to add more details directly through the AWS Support Center. Visit AWS Support Center and find your existing case. Clearly mention that the verification process has been ongoing for more than five days and specify which services are affected, such as CloudShell and Route 53 domain registration. Providing these details helps ensure your case gets the proper attention.
While you wait for a resolution, consider reviewing your AWS Support plan options. Upgrading to a higher-tier plan can provide faster response times for cases that need manual checks. Sometimes, resolving these issues requires backend adjustments only the AWS Accounts team can perform. Staying in touch with support is the most effective way to get this sorted out quickly.