If you’ve recently earned an AWS certification but haven’t received your digital badge, here’s a simple solution to get it sorted.
First, check if you have multiple AWS Candidate IDs linked to the same email address. Having more than one ID can cause issues with badge issuance. If you find that this is the case, try to merge the accounts. Sometimes, merging may not work on its own, and that’s okay.
Next, reach out to AWS Support for help. When doing so, explain that you’ve passed your exam and received your physical certificate but your digital badge hasn’t appeared in Credly. Mention that you suspect there are duplicate Candidate IDs associated with your email and that you’ve already attempted to merge those accounts but without success.
Request that support review your account details and resolve the duplicate ID problem. Once your accounts are properly consolidated, ask that your digital badge be issued to your Credly account linked to your email.
Be patient and polite in your message, and specify that you’d appreciate their help to resolve this quickly. Usually, AWS Support can review your information and help you get your badge issued without much delay.
Remember, keeping clear records of your Candidate IDs and your support case numbers can help speed up the process. With their assistance, you’ll soon have your digital badge ready to showcase your achievement.