If you’re using the Poly Blackwire 5220 headset and noticed that the sidetone feature is no longer adjustable after a recent firmware update, you’re not alone. Many users have experienced this change and are wondering what to do next.
Unfortunately, with the latest firmware update, the option to adjust sidetone in the Poly Studio app has been removed. This means you can’t directly control how much of your voice you hear in the headset’s microphone anymore. We understand how helpful this feature can be for your communication comfort, and we appreciate that it’s disappointing when such functions disappear.
While there’s no way to re-enable the sidetone adjustment through the current firmware and software, your feedback is important. We’ll be sure to pass this information along to the development team for future updates. In the meantime, if sidetone control is critical for you, consider exploring third-party audio settings or adjust the microphone sensitivity on your device’s sound settings to find a level that feels comfortable.
If you need further assistance or have other questions about your headset, don’t hesitate to reach out. We’re here to help you find the best possible solution.
Thanks for being part of our community, and have a great day!