If you find yourself in a situation where you need to recover your AWS certification records and transfer them to a new account, here’s a straightforward guide to help you through the process.
First, gather all the necessary information to prove your ownership of the certification. This includes your original email address used for the certification, your new AWS account email address, your Certification Verification ID, the Credly Badge URL, and your full name as it appears on the certification.
Next, if you’ve already contacted AWS Support through their Training and Certification support cases and haven’t received a response for over two weeks, don’t worry. Sometimes, support tickets take time to process, or they may be in a queue for review.
To proceed, it’s a good idea to reach out again, clearly stating your situation and the urgency. Be sure to include all the details you’ve collected to help expedite the process. Mention that your previous cases have been unassigned and ask if there’s an alternative or faster way to escalate your request. Sometimes, directly contacting AWS Customer Support or using their live chat option can help speed things up.
If you still don’t get a response, consider looking for additional contact options on the AWS support page or community forums where AWS staff or experienced users might guide you further.
Remember, providing as much proof as possible — like your Certification Verification ID and Badge URL — will make it easier for AWS to verify your claim and recover or transfer your certification records. If necessary, you can also be prepared to share your full name and any other supporting details privately to authenticate your identity.
By following these steps, you should be able to get guidance on recovering your certification and transferring it smoothly. Stay persistent and keep your communication clear and polite, and you’ll increase your chances of resolving this issue efficiently.