If your AWS India (AISPL) account has been suspended due to verification issues, it’s important to know the right steps to get it reinstated. The Account Verification team manages these situations and follows a specific process to resolve them. Since you’ve already paid all your invoices and your billing console shows no pending balance, the suspension is likely because of a verification hold rather than any unpaid bills.
If you didn’t receive the verification email sent on July 19, don’t worry. These emails are usually sent to the root account email address. Since you’ve checked all possible folders and still haven’t received it, the best move is to add a note or update your current support case through the AWS Support Center. Explain clearly that you did not receive the verification email, and kindly ask for it to be resent or for the verification instructions and required documents to be included directly in the case updates.
For verification, you probably already submitted important documents like your PAN, CIN, and proof of business registration. Sometimes, the verification team might need additional documents or clarifications, especially if the email was missed. Be prepared to provide any extra documentation promptly if requested.
Since you already have an open case for account reinstatement, keep updating it with detailed notes. Make sure to specify that you didn’t receive the original verification email, confirm that all your invoices are paid (mention your payment ID), and state that you’re ready to supply any extra information immediately. Also, mention that your business operations are affected by this issue, which can help prioritize your case.
The verification team will review your case and respond directly there. It’s important to clarify that while your account status shows as “closed,” the suspension process is separate and may have different timelines and procedures. Once they review your case thoroughly, they’ll provide clear guidance on how to resolve the matter and reinstate your account.