Verizon has announced that it has completely restored its network services following a significant outage earlier in the day.
In a statement shared on social media around 7:15 p.m. ET on Monday, the company wrote, “Verizon engineers have successfully resolved the network disruption that affected some customers.”
Verizon reported that service has returned to “normal levels,” while advising any customers still experiencing difficulties to restart their devices.
The outage began at approximately 9:30 a.m. ET on Monday and impacted various services, including cellular connectivity, data transmission, phone calls, and text messaging.
Verizon first acknowledged the issue in a midday social media update, where it stated, “We are aware of an issue impacting service for some customers. Our engineers are currently engaged and are working swiftly to identify and rectify the problem.”
However, the company has not yet provided any details regarding the cause of the outage.
According to data from June, Verizon has over 114 million wireless retail connections, which includes 94 million postpaid and 20.3 million prepaid connections. This suggests that the effects of the disruption were extensive.
Verizon is not the only major telecom provider to face outages; AT&T customers experienced significant service disruptions in February due to a problematic network update. The Federal Communications Commission (FCC) reported that all voice and 5G data services for AT&T wireless users were rendered unavailable, affecting more than 125 million devices, blocking over 92 million voice calls, and preventing more than 25,000 emergency calls to 911.
“We understand how much our customers count on Verizon and sincerely apologize for any inconvenience this may have caused,” the company added.
The outage’s resolution comes as Verizon continues to expand its services, further emphasizing its commitment to maintaining a reliable network for its vast customer base.
