How to Resolve a Missing Driver in Windows 11 Device Manager

You’re welcome! If you’re facing issues with your device’s driver not working properly, you’re not alone. Here’s a simple guide to help you resolve the problem.

First, let’s look at the driver setup. The information confirms compatibility with your hardware, as indicated by the partial example below:

[Manufacturer]
%Mfg% = HP,ntamd64.10.0...16299,ntx86.10.0...16299,ntarm64.10.0...16299
;======================= Device Install x64 Section ========================
[HP.ntamd64.10.0...16299]
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC0003
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC000C
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC0016

Here’s a step-by-step approach to fixing the driver issue:

1. Uninstall the Device
   Right-click on the device in Device Manager and select "Uninstall." Make sure to check the box that says "Delete the driver software for this device."

2. Restart Your PC
   After uninstalling, restart your computer. This helps reset the system and might solve minor glitches.

3. Manually Install the Driver
   Visit the Microsoft Update Catalog website to manually download the driver, if needed. Alternatively, I’ve attached a zip file with the driver for you to download.

4. Unzip the Driver
   After downloading the file, unzip it to a separate folder. Do not modify any of the files inside.

5. Access Device Manager Again
   Open Device Manager on your PC.

6. Update the Driver
   Locate the device that needs the driver (look for something like "ACPI\VEN_HPIC&DEV_000C"). Click on it, go to the "Driver" tab, and select "Update driver."

7. Browse for Drivers
   Choose the option to "Browse my computer for drivers." Navigate to the folder where you unzipped the driver files.

8. Check Subfolders
   Make sure to check the box for "Include subfolders" to ensure all driver files are considered during installation.

Following these steps should help you successfully install the driver without any issues. If you encounter any problems, feel free to reach out for additional assistance. Happy troubleshooting!