How to Manage Unassigned Support Cases in AWS Lightsail

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If you’re waiting for an increase on your Lightsail static IP limit, here’s a simple way to follow up on your support case.

First, log into the AWS Support Center at https://console.aws.amazon.com/support/. Once you’re logged in, you can view all your open support cases. Find the case related to your static IP limit increase and add a follow-up message. This way, you can provide any additional information or ask for an update on the progress.

Keep in mind that how quickly you get a response depends on your support plan. If you find that you need faster replies for limit increases or other issues, consider checking your current plan. Upgrading to a higher support tier might help you get quicker assistance.

By keeping your case updated through the Support Center, the AWS support team will be better able to give you a current status and help you move forward with your request.