If you’ve recently taken an AWS certification exam and are waiting for a decision on your appeal, I know it can be stressful, especially after months of preparing and successfully earning other certifications. Although I don’t have access to specific case details or timelines, I can offer some helpful steps to follow.
AWS Training and Certification usually reviews appeals carefully by looking at all available evidence. This includes video recordings, audio, screen captures, and chat logs from the exam. Because they want to ensure fairness and accuracy, these reviews can sometimes take some time.
If you haven’t heard back after about 10 business days, it’s a good idea to follow up. You can do this by adding a message to your existing case through the AWS Support Center at the following link: https://console.aws.amazon.com/support/. In your message, politely ask for an update on your appeal and remind them that you’re requesting a full review of all the proctoring recordings.
When writing your follow-up, stay professional and stick to the facts. Clearly state that you want a review of all the proctoring evidence and express your confidence that no policies were broken.
If you need quicker assistance or have questions about the appeals process, consider checking your AWS Support plan options. Different support levels offer varying response times, which could help you get quicker answers.
In the end, the AWS team will review all the evidence and make a final decision. I hope your issue gets resolved quickly and fairly.