If you’ve recently reset your Windows computer and are now facing issues with DirectX 12 applications crashing, you’re not alone. Many users encounter similar problems after a system reset, especially when trying to run apps in fullscreen mode. Fortunately, there are a few steps you can take to address this issue and get back to gaming or using your favorite applications smoothly.
First, let’s highlight what seems to be the root cause of your problem. After performing a factory reset, several users have reported their DX12 apps crashing to desktop when they are launched in fullscreen. This might not happen in borderless window mode or when running on discrete graphics settings instead of hybrid mode.
Here’s a step-by-step guide to tackle the issue:
1. Switch Graphics Modes:
If your system allows for hybrid mode (using integrated and discrete graphics), try switching to discrete mode only. This can often stabilize performance for resource-heavy applications. You can usually adjust these settings in your system’s BIOS or via the graphics control panel (like NVIDIA Control Panel or AMD Radeon Settings).
2. Adjust Application Settings:
For applications that are crashing, check if you can run them in borderless window mode instead of fullscreen. Many games and programs have configuration files where you can manually set the display mode. Often, this can prevent crashes, as you have already experienced.
3. Update Graphics Drivers:
Make sure your graphics drivers are up to date. Visit the website of your graphics card manufacturer (NVIDIA or AMD) and download the latest drivers. After updating, restart your computer and try launching your applications again.
4. Reinstall DirectX:
Sometimes, DirectX files can become corrupted during a reset. To fix this, you can reinstall DirectX. You can find the setup file on the official Microsoft website. Install it and follow the prompts. Restart your system afterward to ensure changes take effect.
5. Install Windows Updates:
Ensure you have the latest Windows updates installed. Sometimes, missing system updates can lead to compatibility issues with software and hardware. Go to Settings > Update & Security and check for updates.
6. Check for Software Conflicts:
Make sure that there are no conflicting programs running in the background. Sometimes, overlays from software like Discord or graphics optimizers can disrupt performance. Try disabling these and see if it resolves the crashing.
7. Seek Professional Help:
If none of these solutions resolve your issue, it might be time to consult with a professional. Since you already sent your PC to HP service for other problems, consider reaching out to them again to address this specific DX12 crashing issue.
By following these steps, you should be able to mitigate or completely fix the crashing problems when running DX12 applications on your PC. Testing each solution can help you pinpoint what works best for your setup. Stay tuned for updates after your testing, as continuous refinement might lead to a lasting solution!
