A new issue has emerged with Google Local, specifically affecting review responses across numerous business profiles. Many users are reporting that reply comments left by business owners are no longer visible. While the replies technically still exist, they only appear when viewing the profile without logging in—logged-in users see a blank space where responses should be.
This problem appears to be widespread, impacting multiple Google Business Profiles. Some users have noticed that replies they previously left aren’t showing up, leading to queries about whether the responses have been removed or if it’s a glitch. Google representatives have acknowledged the issue, with one confirming that Google is aware of the problem. Multiple community members have echoed similar experiences, some noting that they can see the replies only in incognito mode, suggesting a caching or display issue.
To test the situation, some individuals left replies to reviews recently and observed that the responses weren’t showing up after logging back into their accounts. Interestingly, when logged out, the older responses do sometimes appear, indicating inconsistency in the display.
Google recently announced they had addressed a different bug involving missing reviews and reviews not displaying correctly. However, the current issue with review replies remains unresolved. It’s advised that business owners keep an eye on their profiles and remain patient while Google works to fix the glitch. Discussions about this problem are ongoing across several online forums and social media platforms dedicated to local search and business optimization.