🎤 At the FinTech LIVE London Global Summit, Steve participated in our ‘Financial Services Forum’ alongside notable industry leaders such as Russell Fisher, COO of Admiral Pioneer at Admiral Group, Dan Dica, CEO of Lynx Tech, and Bentzi Aviv, Global Head of Fintech Solutions at Amdocs.
Can you share some of the main topics covered during your panel discussion, the ‘Financial Services Forum’?
“It was an engaging panel, and one of the key takeaways for me was the emphasis on customer needs—particularly the concepts of hyper-personalization, data evolution, and the quality requirements for banks moving forward, alongside the importance of agility.
“Agility refers to a financial institution’s capability to swiftly adapt its product development and service offerings.
“Data is central to everything. Traditional banks often struggle because they lack the right data, whereas newer banks have a clearer advantage in this area.
“Platforms like SaaScada position data as our core asset, which can empower banks and financial institutions to deliver what we call hyper-personalization for their customers.
“We discussed that banks and financial institutions engage with over 7 billion people each year. In terms of Environmental, Social, and Governance (ESG) considerations, why aren’t they doing more? Loan origination and the products they offer should encompass more accountability for climate risks and the challenges posed by climate change.
“To me, the fundamental points were hyper-personalization and data. While we prioritize a customer-centric approach, we need to increase our efforts in addressing ESG issues and tackling climate change.”
